Episode 020 - Handling customer complaints

Customer complaints are just part of doing business but you need to handle them fast and go above and beyond what the customer is expecting. Learn the five types of complainers and how to deal with each of them in a manner that they will be singing your praise after instead of taking to yelp or twitter to bash you. Join our discussion and learn more about why handling complaints doesn’t have to ruin your day. And as always, I invite you to follow our Facebook page and join the Farmers Market Vendor Handbook Group. It’s a great resource and will be even better if you join the conversation. 


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