We all know what it’s like to get great customer service but how can we as vendors make sure we are giving the best service possible? Join me for a discussion on customer service, how you can quickly learn what people want, decide for people when they don’t know what they want and close the sale without looking like a salesperson. I will also go over some of the training I have received at Zingerman’s that has made all the difference in how I look at my customers, how I train my employees and how it has increased my sales at the farmers market. I will also go into the 10-4 rule and how it can help you while at your markets.
Below are the FREE webnairs that I talked about in the podcast. They, each are an hour in length but I can tell you that you will learn so much that the time is worth it.
As always, I invite you to follow our Facebook page and join the Farmers Market Vendor Handbook Group. It’s a great resource and will be even better if you join the conversation.
Quick customer service - http://www.zingtrain.com/webinars/quick-customer-service-wins
Giving great customer service - http://www.zingtrain.com/webinars/art-giving-great-service
How to handle a customer complaint - http://www.zingtrain.com/webinars/zingermans-5-steps-effectively-handling-customer-complaint
Social Media Info -
Connect on Instagram:
MI Ice Pops - @miicepops
Connect on FB: